LETTER: ‘Sea-Tac Airport completely inaccessible for anyone with disabilities’

[EDITOR’S NOTE: The following is a Letter to the Editor, written by a Reader. It does not necessarily reflect the opinion of The SeaTac Blog nor its staff:]

Whose idea was it to make Sea-Tac Airport completely inaccessible for anyone with disabilities but needing to use the airport shuttles?

Everyone at the airport blamed this terrible decision on the Port of Seattle.

The Sea-Tac Airport used to be our favorite. But the horrible arrival and departure experiences we had this week soured us completely. Not the SeaTac we knew and loved.

No one at all available for wheelchairs or other aid when using the car rental

facility. Even if you can walk it on your own, good luck finding a porter willing to lift your suitcase on/off the bus. Shuttle drivers are now forbidden to help. Plus travel companions are not necessarily capable of helping.

Shame on whoever decided that this was acceptable in America.

– ‎Kitty Watson Prescott

[Have an opinion or concern you’d like to share with our Readers? Please send us your Letter to the Editor via email. Include your full name, please remain civil and, pending our review, we’ll consider publishing it.]


8 Responses to “LETTER: ‘Sea-Tac Airport completely inaccessible for anyone with disabilities’”
  1. Vicki Lockwood says:

    Ms. Prescott,
    I am sorry for your recent experience at SeaTac Airport. Unfortunately, I doubt that the Port of Seattle (who manages this facility) probably does not read this blog and none of us citizens living in the City of SeaTac can change what happens there. But YOU and other travelers can precipitate change there by sharing your experience with the folks in charge there. Her the web link for you to let them know what happened to you:


    Once you get this page loaded, click on the picture of the airplane to give those at the airport your feedback. Please do share your experience (both past and current) with them. You can make a difference!

    I hope you return despite your recent experience and I hope your next visit is comfortable and accommodating.

    • Jack Mayne says:

      I have made the Port Airport Public Relations staff aware of the letter and hope they respond.

    • Kitty Prescott says:

      Thank you so much. A disabled friend just informed me that the law requiring accommodations was passed but no funding was ever provided. A tough call for agencies but withdrawing services to a vulnerable population is not the answer.

  2. The Port of Seattle is very interested in solving your concern. We are sorry you had a poor experience at the airport. The online contact location is a perfect place to let us connect and get more clarity on the situation you are describing. We have multiple detailed Accessibility Assistance offerings listed on our website including wheelchair assistance: http://www.portseattle.org/Sea-Tac/Passenger-Services/Pages/Accessibility.aspx

    The port offers free wheelchair assistance from the curb as well as the parking garage and the light rail station that you can call ahead for use. The airlines manage wheelchair services from the ticket counters to the gates, while the rental car companies manage the wheelchair services at the Rental Car Facility. Our rental car shuttles are built with low floor transit bus style access and retractable ramp access.

    Again, we would appreciate the opportunity to connect with you to clarify your concerns.

  3. Kitty Prescott says:

    Thank you, Port of Seattle/Sea-Tac Airport.
    Is this the “online contact location” you referred to? I am unable to locate another.

    Rental car companies were unaware of any wheelchair services available. Luckily my husband was having no difficulty walking those days. Because of orthopedic problems, neither of us were just able to lift and store suitcases on the car rental shuttles. We were told that shuttle drivers had been instructed by the Port of Seattle/Sea-Tac Airport to no longer provide that service as of January 1 of this year. No service personnel were aware of any other alternatives. There is no mention of porter services on the Accessibility web page.

    • Here’s the link to our online contact page.

      You are correct on Jan 1, the port no longer provided a service with curbside assistants for a trial period of 60 days. We are looking to gather comments from travelers during that period to assess the situation. You can use the contact page to send in your comments. You can also request a direct response to have someone get back directly to you and your concerns.

      • Kitty Prescott says:

        Port of Seattle/Sea-Tac Airport:

        Sorry to report that the contact info
        you posted in the above Feb 22 at 5:01pm does not work and I have had no additional communication from anyone regarding the lack of curbside handicap assistance at SeaTac Airport.

        I am sure all employees are very busy but the handicap community must not be ignored.
        K. Prescott

        • Vicki Lockwood says:

          Here’s a contact phone number for the Port of Seattle at SeaTac Airport:
          (206) 787-5388
          (800) 544-1965​

          Hope this works!